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Refund Policy

Grind Time Movers LLC

Last updated: January 11, 2026

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Grind Time Movers is committed to providing reliable moving services. This Refund Policy outlines when refunds may or may not be issued.

 

1. General Refund Policy

 

Refunds are issued only in situations where Grind Time Movers is determined to be at fault. All refund decisions are made at the sole discretion of the Company and evaluated on a case-by-case basis.

 

2. Non-Refundable Deposits

  • All deposits are non-refundable

  • Deposits are used to secure scheduling, staffing, and equipment

  • Non-refundable deposits may be applied as a credit toward a future booking, subject to availability

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Deposit credits:

  • Must be used within a reasonable time period

  • Are non-transferable

  • May be forfeited if repeated rescheduling occurs

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3. Situations Where Refunds May Be Considered

 

Refunds may be issued, in whole or in part, if:

  • The Company fails to arrive for a confirmed move without notice

  • Services are not performed due to Company error

  • A confirmed booking is canceled by the Company without cause

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4. Situations Where Refunds Are Not Issued

 

Refunds will not be provided for issues including, but not limited to:

  • Customer cancellations or rescheduling

  • Delays caused by traffic, weather, accidents, or road conditions

  • Inaccurate or incomplete information provided by the customer

  • Delays due to access issues, stairs, elevators, long carries, or building restrictions

  • Changes to inventory, scope of work, or service details

  • Dissatisfaction with estimated time or pricing when services were properly performed

  • Acts of God or circumstances beyond the Company’s control

 

5. Partial Services and Completed Moves

  • Once moving services have begun, refunds are generally not available

  • Charges for labor, time, and resources already used are non-refundable

  • Partial refunds, if any, are limited to the portion of services not performed and only when the Company is at fault

 

6. Payment Disputes and Chargebacks

 

Customers agree to contact Grind Time Movers directly to resolve billing or service issues before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in:

  • Forfeiture of future booking credits

  • Additional fees

  • Collection or legal action where permitted by law

 

7. How to Request a Refund

 

All refund requests must be submitted in writing and include:

  • Customer name

  • Service date

  • Description of the issue

 

Requests should be sent to:
support@grindtimemovers.com

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8. Policy Changes

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Grind Time Movers reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

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